Frequently Asked Questions and Troubleshooting Help

Get your InBody questions answered. Find answers to common questions, like ‘How do I upload a logo to the InBody unit?’ and ‘How do I recalibrate the InBody?’

General Body Composition

Is BIA technology accurate?

Historically, BIA technology, devices, and results have been met with some degree of skepticism. However, InBody technology addresses these concerns with its technological features and provides great precision and accuracy for total body and regional measurements.

What other commonly used methods for body composition analyses exist?

Other methods of measuring body composition include DEXA, hydrostatic weighing, air displacement, and anthropometric calipers.

How often can you measure body composition?

The frequency of measurement is fully dependent on each facility and program. InBody recommends testing every 2-4 weeks.

When measuring body composition on BIA devices, why do results change when height changes?

The volume of a cylinder, in this case the body, changes when the height of the cylinder changes. BIA devices consider the body as a cylinder and the volume of body water is calculated with the height and impedance of the body.

How can percent body fat change within a time frame as short as one day?

Weight and body water changes can occur with the introduction of meals and fluids, or with a change in environment. Circulation of body water may also cause changes in water distribution throughout the day. It is recommended that repeat tests be performed under the same testing conditions, in the same environment, and at the same time of day as the initial test.

What are the differences between InBody models?

All InBody models accurately measure weight and body composition. Other outputs and technical specifications differ by model. These differences are highlighted on the main product page.

Can anyone purchase an InBody device?

Yes. The InBody 270, 570 and 770 are non-prescriptive, over-the-counter medical-grade devices and can be purchased by any individual or organization.

What fields uses body composition analysis?

Body composition measurements on the InBody products are used in a variety of organizations and facilities, including:

  • Colleges and universities
  • Hospitals, research institutions
  • Professional and non-professional sports organizations
  • Assisted and independent living communities
  • Corporate wellness programs and providers
  • Primary care physicians
  • Weight loss programs and facilities
  • Bariatricians
  • Public and private school systems
  • Government agencies
  • Public and private recreational facilities
  • Medical spas
  • Anti-aging facilities
  • Fitness centers
  • Gyms and health clubs
  • Human performance labs
  • Home health

What are some ways I can use the InBody?

Unfortunately, the InBody’s electrical currents are unable to flow through prosthetic limbs. The electrodes must come into contact with the body at all eight contact points: thumbs, palms, soles, and heels.

Because the InBody is extremely versatile in terms of usage, it can be used for:

  • Obesity treatments and prevention programs
  • Weight loss and weight management programs
  • Rehabilitation
  • Monitoring muscle development in aging adults
  • Peak performance

Testing on the InBody

How long does it take to perform a test?

The InBody Test lasts between 15 seconds and 120 seconds, depending on the model being used.

Why do I need to remove my shoes and socks for the test?

Because the bottom of your feet must be in direct contact with the electrodes, clothing items such as shoes, socks, stockings or leggings must be removed for accurate results.

Can I operate an InBody device without any special training?

Yes. InBody devices are quick, convenient, and easy to use.

Each InBody model has an intuitive LCD screen for data entry and prints a result sheet automatically after each test. Each InBody comes standard with a quick set-up and installation guide, a user’s manual, a results interpretation poster, and a results interpretation booklet.

If you have any questions regarding the InBody, please contact an InBody specialist or Customer Service representative here.

Why should I stand upright during the test?

The InBody requires you to stand upright because an upright position resembles the natural state of the human body.

What are important guidelines users should or should not do before a test?

Before a test, you should:

  • Use the bathroom
  • Maintain the same testing conditions as your first test
  • Use an InBody tissue to wipe down electrodes
  • Avoid eating or wait two hours after a meal

Avoid testing if before the test, you: 

  • Exercised strenuously
  • Used a sauna, steam room, or bath
  • Consumed diuretics such as caffeine, alcohol, and medication
  • Have a fever, cold, or chill

Are there any height, weight, or age restrictions for the InBody test?

All of the InBody models have the same test ranges for weight, height, and age.

  • Weight range: 22 pounds to 551 pounds
  • Height range: 3 ft 1.4 in – 7 ft 2.6 in
  • Age range: 3 years to 99 years

Will I feel the electrical currents during the test?

For the average population, the electrical currents sent through the body during an InBody tests are too low to feel.  However, there is a small possibility that individuals with tactile sensitivity may feel a slight sensation.

What factors can affect the accuracy of my test results?

Changes in body composition reflect body status, which may be affected by factors such as disease, nutrition, hydration, and medication. Accessories such as jewelry may interfere with the electrical conductivity. Improper posture will also affect test results.

It is recommended to maintain the same testing conditions from test to test to produce high data reproducibility and comparability.

Can the InBody test people with prosthetic limbs?

Unfortunately, the InBody’s electrical currents are unable to flow through prosthetic limbs. The electrodes must come into contact with the body at all eight contact points: thumbs, palms, soles, and heels.

Who are not recommended to take an InBody test?

People with artificial electrical implants such as a defibrillator or pacemaker should not be tested. The electrical currents of the InBody may disrupt the functionality of life-sustaining implants.

Women who are on their menstrual cycle may not obtain accurate results due to subtle changes in their hydration and body water levels.

Why use an InBody Tissue before testing?

The InBody Tissue increases electrical conductivity where the hand and feet electrodes make contact with the skin. Without the tissues, it could be difficult for the electrical currents to flow through thick calluses or hard skin on the hands or bottom of the feet. The InBody Tissue also serves as an antibacterial wipe, which helps with the sanitation.

What does the standard InBody package include?

Each InBody purchase comes with the InBody Body Composition Analyzer, a box of 500 results sheets, a box of 300 InBody tissues, a compatible printer, a USB cable, a user’s manual, a results interpretation poster, a results interpretation booklet, and a quick set-up and installation guide.

InBody Technology

Why is InBody technology more expensive than other BIA devices?

InBody technology different than that used in other BIA devices. InBody technology relies on direct measurement and can measure the body in a segmental fashion; is capable of accurately measuring impedance in the trunk region; uses multiple frequencies and does not need to use empirical estimations in calculating values; and evaluates a wide range of body types, from extremely obese, to elderly, to athletic.

How do InBody devices compare to other BIA devices? What are the major technical differences between the InBody and other BIA devices?

  • The use of multiple frequencies to accurately measure intracellular and extracellular water
  • 8-point tactile electrode system with thumb electrodes providing a direct and reproducible measurement
  • Segmental impedance measurements to include accurate lean body mass measurements of the trunk
  • No empirical estimations required.

What are the advantages of using multiple frequencies instead of a single frequency?

Using multiple frequencies improves accuracy and precision. At a single, low frequency, it is difficult for electrical currents to penetrate the cellular membrane and assess intracellular water.  As frequencies get higher, the electrical current is more capable of penetrating the cellular membrane and accurately measuring intracellular water.

How are 8-point tactile electrodes different than adhesive EKG tape electrodes?

Adhesive tape electrodes are usually placed on the wrist and a fingertip. Voltage line and current flow line always overlap from a certain point, and that point is where measurement begins. However, it is almost impossible to place adhesive electrodes in the exact same place every time, thus the measurement starting points can differ. Rather than adhesive tape electrodes, InBody devices use tactile electrodes. Voltage line and current flow line overlap at the same point and allow for a secure and reproducible measurement starting point for each individual.

How does the InBody derive body fat measurements from body water measurements?

Body water volume is closely related to fat free body mass. When fat free mass is subtracted from total weight, body fat mass remains.

How do InBody devices work?

InBody devices use direct segmental measurement bioelectrical impedance analysis (DSM-BIA) to precisely measure body composition by sending multiple electrical currents through the body, resulting in up to six different impedance readings for the trunk and each of the four limbs.

The innovative in-depth analysis of the InBody Test yields accurate results for body composition outputs, such as body fat mass, skeletal muscle mass, (segmental) lean body mass, and percent body fat.

What is impedance?

Impedance is the frequency-dependent opposition of a conductor to the flow of an alternating electric current. Impedance is composed of two main properties, resistance and reactance.

InBody provides segmental impedance values at varying frequencies to allow for accurate analysis of the human body. Since reactance is the interrupting force of alternating current flow, it increases in proportion to the integrity of cell membrane. Therefore, reactance and phase angle decrease when the number of cells is low or the cell membrane is more permeable or unhealthy.

The more water there is, the lower the impedance.

Database Questions

How do I load or restore the database onto the InBody?

In order to restore or load the database, you will need the database or backup file.

*NOTE* 


Restoring the database file on the 520/720 will replace the current data on your unit

For the 370/570/770, unless you have the “combine” option, it will also replace the current data on your unit. Please contact our support department if you have any inquires prior to restoring the database onto your machine.

Transfer the backup file into the InBody USB thumb drive.

The file will have a .bin or .bak extention.  Once you have loaded the file onto your InBody USB thumb drive, please follow the instructions accordingly to your InBody unit.

 

520:
1. Insert USB into any open USB port on the back if the InBody

2. Press DATABASE on your keypad

3. Press SETUP and chose option 2 RESTORE

370:

1. Insert USB into any open USB port on the back if the InBody

2. Press DATABASE on the touch screen

3. Press RESTORE

720:

1. Insert USB into any open USB port on the back if the InBody

2. Press DATABASE on the keypad

3. Press DATABASE again to access the backup/restore menu

4. Press 2 RESTORE

570/770:

1. Insert USB into any open USB port on the back if the InBody

2. Press the ADMINISTRATOR MENU on the screen

3. Go to option 08. BACKUP/RESTORE ( some units may have a COMBINE option)

4. Choose RESTORE DATA and then START

5. You can also choose DATA COMBINE to add on to your current database

Can I take my InBody outside of the US?

Please refer to your contract. If you take your InBody outside of US territory, InBody is no longer obligated to service your unit and the warranty will become void.

How do I export/copy the database on to an Excel file?

230:

Insert your InBody USB thumb drive into the USB port and press ENTER on your keypad

A sub menu will appear, please press ENTER for yes

 

520: 

Insert your InBody USB thumb drive into an open USB port

Press DATABASE on your keypad

Once in the Database, press SETUP on your keypad

Choose (1) to back up the database file

Choose(3) to copy the database file onto an Excel spreadsheet

 

720: 

Insert your InBody USB thumb drive into an open USB port

Press DATABASE on your Keypad to access the database

Below the database screen, you will see options to save, backup, or load the database

A sub menu will appear: (1) Backup (2) Restore (3) Copy.  Please select option (3) copy to view your database on an Excel spreadsheet.

 

370:

Insert your InBody USB thumb drive into the USB Port

Press DATABASE on the top left corner

To copy the database as an Excel spreadsheet, press SELECT ALL then COPY

To backup the database, please press BACKUP

 

270/570/770

Insert your InBody USB thumb drive into the USB port on the back of the InBody

Press the ADMINISTRATOR MENU button on the bottom left corner

Go to Option (7) Export Data as Excel

You can  choose export all of the data or select individual tests

Once selected, press start

**Note: It may take several hours when exporting large amounts of tests** 

How do I clear/reset my database?

230:

Press SETUP on your Keypad

Go to options 4. Results

Use the keypad to highlight option (4) Data Clear

Once highlighted, press ENTER on your keypad to clear the database history

 

520 and 720:

Press SETUP on your Keypad

Go to option 6. Others

Scroll down using the arrow keys and highlight INITIALIZE HISTORY

Press ENTER to clear the database permanently

 

370:

Press the DATABASE button on the top left corner

Press SELECT ALL and then DELETE

 

570/770:

Press the ADMINISTRATOR MENU button on the bottom left corner

Press Option (6) to view the database

Press the top circle on the right hand side to highlight all the data

Once highlighted, press the DELETE button on the bottom right to clear your database.

Customizing Features

How do I upload my company logo to the InBody result sheet?

Please email us at CS@inbodyusa.com with your logo and indicate which InBody model you own.  We will then format the logo and email it back to you. Once you receive your formatted logo, follow the instructions below on how to upload the logo

 

1. Drag the “logo” file onto your InBody USB. DO NOT CHANGE THE NAME FROM LOGO

Turn OFF your unit, insert the USB into the USB port located on the back of the unit.

Turn the unit back ON/

Please wait until the unit has completed the boot up and warm up process

 

520 and 720:

Press  SETUP and go to option (4) RESULT SHEETS

Change the logo setting to BMP LOGO and press exit a couple times and save your setting.

 

230:

Press option (3) RESULTS and change the LOGO TYPE to BMP LOGO

 

270/570/770:

Press the ADMINISTRATOR MENU Button and go to option (14) and choose the Image option.

 

370:

1. Press the SETUP on the top left Corner

2. Press the Result Sheet Options Menu

3. Go to Result Sheet Custom Logo, select custom logo and press the SAVE button.

Can I change or disable the sound/music?

230:

Press SETUP on the keypad

Go to option 4. OTHERS

Scroll down to change the volume and/or sound tone of the InBody unit.

520 and 720:

Press SETUP on the keypad

Go to option 6. OTHERS

Scroll down for the options to change the volume and/or sound type

 

370:

Press SETUP on the top left corner of the main screen

 

Press SETTINGS and go to Language Sound Type/ Volume

 

570/770:

Press the ADMINISTRATOR MENU button on the bottom left corner

Press option (01) Date/Time/Units/Password/Volume

How do I change the default gender?

520 and 720:

Press SETUP and go to option (6) OTHERS. Scroll down on the bottom and change the DEFAULT GENDER

 

270 570 770:

Under the ADMINISTRATOR MENU go to option (05.) Bypass Age/Gender. Select default gender

Can I adjust the brightness of the screen?

Only on the InBody230/320.

Depending on the year the unit was manufactured, there will be either a knob or a hole behind the head of the unit next to the USB port.  You can either turn the knob for brightness or you will need a Philips screw driver to turn the knob internally.

Troubleshooting

Troubleshooting your InBody Unit

My unit keeps freezing.

If the unit is freezing during the warm up process:

Please contact our Service Dept for support

If the unit freezes randomly on the main screen:

Try unplugging the USB cord that connects the InBody to the printer.  Sometimes, garbage values can cause the InBody program to freeze.  You will need to purchase a separate filter for the InBody and printer.

The weight on my scale is off.

Try turning the unit off and then back on.  Do not stand, press, or leave anything on top of the base of the scale while the unit is warming up.

Go to the SETUP to make sure that there is not a weight adjustment setting made to your unit.

If none of the above resolves the issue, please contact our service dept for assistance.

I forgot my password.

520:

Contact our service dept for a reset code

 

570/770:

Forgot Administrator Password

Use the Master Password to override the Administrator password

Please contact our service dept for a reset code.

How do I setup/ change my access code/ password?

520:

Press SETUP on the keypad

Go to Option 2 for Region

Use the arrow keys to scroll down to access code and choose enable

Go to the next option to set up your access code. The default PW is 0000.

570/770:

Press The admin menu on the bottom left corner

Enter the admin password. The default is 0000.

Select option 1: Date/Time/Units/Password/Volume

Press right to go to page 2

Select ‘Set Passwords’

Maintenance

How often does the InBody device need to be calibrated?

The InBody device has an auto-calibration function that is completed each time the device is turned on. It is not necessary to calibrate the InBody device unless there have been circuit board replacements. Load cell calibration should only be performed when weight measurements seem incorrect.

How often does the InBody need to be serviced?

The InBody does not require any regular servicing. However, if the unit is turned on all the time, it is a good idea to restart the unit once every 2 weeks to 1 month.

What is the life expectancy of an InBody device?

InBody devices do not have a defined life expectancy. As long as you take good care of the device, you can continue to use your InBody device for many years. There are functioning InBody units greater than 10 years old.

Do I really need to keep the original box and padding?

Yes. It is recommended to keep the original box and padding for repacking and shipping purposes. In the event that your unit needs to be repaired and you do not have a box with padding, you will need to purchase one for $95.00.

What can I use to clean the InBody?

Do not use any materials that contain acids as this may corrode the conductive surface on the electrodes. You may also use a 70% isopropyl alcohol solution to clean the unit, however do not leave loose liquids on or around the elecrodes as this could cause damage.

What is the warranty policy?

The standard warranty policy is 1 year from the purchase date for all InBody products.  Extended warranty is available at the time of purchase, and you may be eligible to purchase an extended warranty if the product was purchased within a year.  The warranty does not cover any physical and/or cosmetic damage, which includes any type of water damage. Other fees will apply for additional services such as loaner units and expedited shipping.

Do you service on-site outside of California?

We only service on-site locally within 150 miles of Cerritos, CA. All other areas must have the unit shipped to our location for repair. Some exceptions may apply and will be dealt with on a case by case basis.

What type of warranty is included with the InBody device?

Each InBody device comes with a standard manufacturer’s 1-year warranty that covers parts, labor, and one-way shipping.

How do I recalibrate the InBody?

While the InBody does not require a calibration unless it has been serviced, the InBody always performs a weight calibration during warm up.

Printer Questions

Printer does not print the result sheets/ Printer does not work/Printer settings.

Make sure that the USB cable is plugged in properly using the image below

Check your printer settings

If you have a HP or Brother Printer, the setting should be PCL compatible

If you have a Samsung Printer, the setting should be SPL2009 or SPL2009-600

To change your Printer Settings:

230:

Press SETUP on your keypad

Go to option (2) PRINTER

Use the arrow keys to highlight the setting and change the settings accordingly.

520/720:

Press SETUP on your InBody Keypad

Go to the PRINTER section and go to printer setup

Highlight the current setting and scroll up and down with the keypad to change it.

Press EXIT a few times on your keypad and press ENTER to save when the prompt appears.

370:

Press SETUP on the top left hand corner

Press the PRINTER option on the menu

Go to Printer Type and change your settings.

570/770:

Press the ADMINISTRATOR MENU on the bottom left corner

Press Option 9 for PRINTER on page 2 and follow the guided instructions to set up the printer.

I am unable to print because the lights on my printer are red and/or orange.

This indicates that the issue is most likely a printer issue.  Click here for a guide on how to troubleshoot the printer.

For additional assistance, please contact our customer service dept.

The test results on the result sheets are not aligned correctly.

230:

Press SETUP on your Keypad

Choose option (2) PRINTER

Press the arrow pad to adjust the alignment with the X and Y axis on the menu below.

X = Left (-) and Right (+) and Y = Up (+) and Down (-)                               

 

520/ 720:

Press SETUP on your Keypad

Choose option (3) PRINTER

Press the arrow pad to adjust the alignment with the X and Y axis on the menu below.

X = Left (-) and Right (+) and Y = Up (+) and Down (-)                             

 

370:

Press SETUP on the top left corner

Press PRINTER on the setup screen

Go to Result Sheet Alignment

X = Left (-) and Right (+) and Y = Up (+) and Down (-)                                  

 

570/770:  

Press the ADMINISTRATOR MENU button on the bottom left corner

Choose option (15) PRINTER ALIGNMENT

X = Left (-) and Right (+) and Y = Up (+) and Down (-)

Can I print more than one result sheet at a time?

230:

Press SETUP on the Keypad

Go to option 3. RESULT SHEET

Use the keypad to choose the # of printouts desired

520 and 720:

Press SETUP on the Keypad

Go to option 4. RESULT SHEET

Scroll down and use the keypad to choose the # of printouts desired

370:

Press SETUP on the top left corner

Go to RESULT SHEET OPTIONS

Go to NUMBER OF COPIES

Use the keypad to choose the # of printouts desired

570/770:

Press the ADMINISTRATOR MENU button on the bottom left corner

Go to option (11) AUTOMATIC PRINTING OPTIONS

You may choose to print up to 2 copies at a time.

Can I connect my printer through WiFi or Bluetooth?

Unfortunatly, the InBody cannot connect to the printer through WiFi or Bluetooth.  WiFi and Bluetooth is only available for the Lookin’body system connection.

How do I enable my Thermal Printer with the 230?

  1. Press SETUP on the InBody Keypad
  2. Go to Option (5) Interface
  3. Change COM1 to THERMAL
  4. Go to Option(2) to verify that the thermal printer has been enabled
  5. If the paper is feeding but nothing is printing, that indicates that the paper has been input incorrectly.

The result sheet is printing an error message about corrupted data.

This issue is due to the printer setting and not the InBody.  If you are using a Samsung printer, please go to SETUP, then printer type, and change the setting from SPL-2009 to SPL2009-600.  If the setting is already set to SPL 2009-600, please change it to SPL-2009.

Does the InBody do wireless printing?

Currently, the InBody units do not have wireless printing capabilities. The InBody 270, 570, and 770 connect to Lookin’Body Web, a cloud database management software that allows you to look at your result sheets on the computer and email them to clients in PDF format. To learn more about Lookin’Body Web, send us a message at the Contact page.

What printers are compatible with InBody devices?

Almost all printers using PCL3 or above are compatible with InBody devices. However, InBody units are sold with a standard configuration that includes a compatible printer.  Download the list of compatible printers in our download center here.

Lookin’Body Web

How do I connect my InBody unit to the Lookin'Body Web account?

Please see this guide on how you can connect your LookinBody Web account to your unit.

Why am I not able to edit (transfer data) to or from certain member(s)?

You may only transfer data from one registered member to another who has mobile number entered in their profile.

InBody BAND 2

User Guide | Sizing Guide

Getting Started

How can I receive notifications on my InBody BAND2?

  1. Open the InBody Wear App. Please ensure that Bluetooth is enabled prior to opening.
  2. Press Profile.
  3. Under the notification section tap on Call/SMS alarm
  4. If your phone does not allow the InBody Wear App notification access, please enable notifications from this app.
  5. Press the circles next to the notifications you wish to enable and ensure that they are pink, not grey.
  6. Press the back arrow key and choose [Apply].
  7. Press the back arrow key and swipe down on the home screen to resync your InBody BAND 2 to the InBody Wear App.

      

How can I change the vibration level on the InBody BAND 2?

  1. Turn on Bluetooth and open the InBody Wear App.
  2. Click on the top three horizontal bars and choose Device Settings.
  3. Scroll to Vibration Count.
  4. Adjust the vibration levels accordingly.
  5. Press the back arrow key.
  6. Press [Apply].
  7. Once the changes have been applied, resync your InBody BAND 2 to the InBody Wear App on the home screen.

      

How can I change my InBody BAND 2’s display from 24-hour time format to 12-hour time format?

  1. Enable Bluetooth and open the InBody Wear App.
  2. Press the three horizontal bars in the top left corner of the InBody Wear App
  3. Choose Device Settings.
  4. Under Display Settings press the circle next to 24-hour Format to ensure it is grey.
  5. Choose [Apply].
  6. Press the back arrow key to return to the home screen.

      

How can I scroll through the various options on my InBody BAND 2?

To scroll through the various options, please tap both silver electrodes at the same time.  The silver electrodes are in the green circles.

How can I clean my InBody BAND 2?

To clean your InBody BAND 2, you may use baby wipes, a moist optical cloth, or a damp microfiber cleaning cloth. Do no use acidic cleaners like Clorox.

How can I sync my InBody BAND 2 to my phone?

  1. Turn on your phone’s Bluetooth.
  2. Open the InBody Wear App
  3. Press the three horizontal bars in the top left corner of the screen.
  4. Choose Device Settings.
  5. Press Device.
  6. Press InBody BAND2.
  7. The phone will begin searching.
  8. Once it finds the device, the serial number of your InBody BAND 2 will populate.
  9. Press the back arrow key.

      

How can I change the time on my InBody BAND 2 to reflect the current time?

  1. Ensure Bluetooth is enabled on your phone.
  2. Open the InBody Wear App.
  3. Resync your InBody BAND 2 to the InBody Wear App by swiping down from the top of the main screen.
  4. The time on your InBody BAND 2 will automatically sync with the time on your phone.

How do I enable the InBody BAND2 to track my sleep?

  1. Ensure that your InBody BAND 2 is fully or partially charged before going to sleep.
  2. Press the three horizontal bars on the InBody Wear App.
  3. Choose Device Settings.
  4. Scroll down to Sleep Sensitivity and press this option.
  5. Choose Medium unless you are a relatively restless sleeper or experience minimal movement while sleeping.
    • Restless sleepers should choose High.
    • Those who do not move around while sleeping should choose Low.
  6. Press the back arrow key.
  7. Press [Apply] to save your settings.

      

How do I change the wrist that the InBody BAND 2 is placed on?

  1. Open the InBody Wear App.
  2. Press the three horizontal lines in the top left corner of the screen.
  3. Choose Device Settings.
  4. Press Wrist.
  5. Choose Right if you will have it on your right wrist. Choose Left if you will have it on your left wrist.
  6. Press the back arrow key.
  7. Press [Apply] to change your settings.

         

How do I take a body composition test with the InBody BAND 2

For instructions on how to take a body composition test with the InBody BAND 2, please watch this video.

My Percent Body Fat/ Heart Rate results seem inaccurate.

  1. Ensure that your wrist is properly moisturized.
  2. Check to confirm that both of the circled electrodes are fully touching the wrist and there are no gaps between the skin and the electrodes.
    • If there are gaps, please move the InBody BAND 2 up the arm.
  3. If this issue continues, please email Band@InBody.com.

My firmware update did not work

  1. If the InBody BAND 2 flashes “SYNC … APP … UPGRADE”, keep the InBody Wear App open.
  2. Press the back arrow key to get to Device Settings.
  3. Press Firmware Update once more.
  4. Choose Update. Please ensure that the InBody BAND 2 is less than three feet from your phone during the update.
  5. If you find that you are still unable to complete the firmware update, please email Band@InBody.com.

How can I delete results from my InBody Wear App?

  1. Open the InBody Wear App.
  2. Press the three horizontal bars in the top left corner.
  3. Choose General.
  4. To manage your body composition results, press InBody Results. To manage your sleep tracking, please choose Sleep Data.
  5. Press X next to any results you wish to delete.
  6. Press the back arrow key once you have deleted the desired results.

      

Where can I download the InBody Wear App?

  • If you have an iPhone, you may download the InBody Wear App from the App Store by clicking here.
  • If you have an Android phone, you may download the InBody Wear App from the Google Play Store by clicking here.

How can I change my password on my InBody Wear App?

  1. Open the InBody Wear App.
  2. Choose Profile.
  3. Scroll down to Password and choose this option.
  4. Type in the current password and the new password and press Done.

How can I change the language on the InBody Wear App?

  1. Open the InBody Wear App.
  2. Press the three horizontal lines in the top left corner.
  3. Press General.
  4. Under Languages, check the language you wish to have the InBody Wear App in.

How water resistant is the InBody BAND 2?

The InBody BAND 2 has an IP68 certified. This certification ensures that the device is splash proof meaning that you may keep it on in the shower, while washing dishes, and performing other tasks. Please do not swim with the InBody BAND 2 or submerge it in more than three feet of water.